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FAQ'S


  • Co-wash using a quality sulfate-free products. (natural care products work awesome)
  • Do not massage the hair.
  • Rinse thoroughly.
  • Let air-dry.
  • Before bed, braid your hair into one loose large braid and wear a satin scarf or bonnet.
  • Morning; undo braid and comb using a wide tooth comb (or paddle brush)through beginning at the ends and working your way up to roots.
  • Style as needed


Please contact us to inquire about our private services for those who suffer from hair loss due to cancer, alopecia, Telogen effluvium etc. 

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Shipping/Handling & Processing

Returns & Exchanges

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THERE ARE NO REFUNDS. Just Hair USA only offers exchanges (at JHUSA discretion) Federal regulations prohibit the return of human hair extensions. All sale items purchased are final. 

You may return the item for store credit (5% restocking fee charged/credit card 20% restocking fee charged).


*please note our wholesale return policy differs. 

Processing

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Orders received before 2 p.m. CST will be processed same business day. Anything after 2 p.m. CST will be processed the following business day.*


*please note processing can take up to 48hrs. & during sales/promotions shipping can take up to 2 weeks. 

Shipping & Handling

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Shipping Policy excludes weekends & major U.S holidays. This means if you place an order after 2 p.m. CST on Friday, it will begin processing the following Monday.

No USPS shipment is guaranteed delivery by a certain time. Shipping is 3-4 business days.